Terms of Service

1. Who you're contracting with

These terms are an agreement between you and Little Ears Audio, the seller and operator of this site (also trading as "Little Ears Audio"). By purchasing, downloading, or otherwise using audio and content from Little Ears Audio, you agree to these terms. If you don't agree, please don't use the site or buy our stories. You confirm you are of legal age to enter this agreement, or that you have a parent or guardian's permission.

2. Your license

When you buy a story, you receive a perpetual, non-exclusive, non-transferable license to listen to it within your household and load it onto personal devices (phones, Tonies, Yoto cards, family speakers). You may not resell, redistribute, broadcast publicly, or upload the audio to any streaming or sharing service. All audio, artwork, printables, text, and software on this site remain the intellectual property of Little Ears Audio.

3. Personalized stories

Personalized audio is produced specifically for you using the name you provide. Because these files are made-to-order they are non-refundable once delivered — but if anything's wrong with the file, we'll fix it.

4. Orders and payments

Little Ears Audio is the seller of record for every order. Card payments are processed securely on our behalf by Stripe; we never see or store your full card details. All customer service, including receipts and returns, comes directly from us.

Prices are shown in US dollars at checkout, and any tax required by law is added before you pay. We currently sell to customers in the United States.

5. Refunds

30-day money-back guarantee on standard (non-personalized) stories. If your child doesn't love it, request a refund within 30 days of your order and we'll refund it — no forms, no friction. Email us at hello@littleearsaudio.com and we'll arrange it. See our Help Center for details.

6. Accounts

Keep your login credentials safe. You're responsible for activity on your account. Let us know right away if you suspect unauthorized access.

7. Acceptable use

Don't attempt to reverse-engineer the site, scrape the catalog, or upload our audio to third-party platforms. Don't use the site unlawfully, for fraud or spam, to infringe anyone's intellectual property, or to interfere with its security (malware, probing, automated scraping). Don't use the personalization field for offensive or hateful content — we reserve the right to decline orders that misuse it.

8. Suspension and termination

We may suspend or terminate your access to your account, downloads, or membership if you materially breach these terms, fail to pay, present a fraud or security risk, or repeatedly or seriously violate our acceptable-use rules. Where practical we'll let you know first and give you a chance to put things right. You can stop using the service or close your account at any time by emailing us. Stories you've already purchased and downloaded remain yours to enjoy under the license above.

9. Trademarks

Little Ears Audio is an independent studio and is not affiliated with, endorsed by, or sponsored by Tonies® or Yoto®. Those marks belong to their respective owners; we just love the devices.

10. Service availability and liability

We provide the site and audio "as is" and don't guarantee uninterrupted or error-free service — downloads, streaming, and the site may occasionally be unavailable for maintenance or reasons outside our control. To the fullest extent permitted by law we disclaim implied warranties of merchantability and fitness for a particular purpose. Our maximum liability for any claim is limited to the amount you paid for the affected order, and we're not liable for indirect or consequential losses. Nothing here limits liability that can't be limited by law.

11. Changes

We may update these terms occasionally. Material changes will be announced via email or a banner on the site.

12. Contact

Questions about these terms, billing, invoices or returns? Little Ears Audio, hello@littleearsaudio.com.