Refund Policy
Last updated: June 2026
30-day money-back guarantee
We want you to be happy with every purchase from Little Ears Audio. If a standard audio story or bundle isn't right for your family, you can request a full refund within 30 days of your order date — no lengthy forms, no awkward questions.
How to request a refund
Email us at hello@littleearsaudio.com with the email address you used at checkout, and we'll arrange the refund for you. We issue it ourselves, back to your original payment method.
Personalized stories
Personalized audio is made-to-order using the details you provide, so these files are non-refundable once delivered. If something is wrong with the recording — a mispronounced name, an incorrect detail, or a technical issue — email us and we'll remake or correct it at no extra cost.
Memberships
Memberships can be canceled at any time through your account or by emailing us. When you cancel, future renewals stop immediately and you keep access until the end of your current paid period. Refunds for membership charges are handled on a case-by-case basis within the same 30-day window.
What we won't ask
We don't require you to explain your decision, jump through hoops, or accept store credit. If you're within the guarantee window and the purchase isn't personalized, we'll refund it.
Questions?
Reach out anytime at hello@littleearsaudio.com. Billing, invoices, and refund status all come straight from us.