How can we help?

Right after checkout you'll see a Download MP3 button on the order page, and a copy lands in your email with the subject "Your Little Ears downloads". If you were signed in when you bought, every order is also under Account → My library.

Try the link a second time; most failures are a momentary network blip. If it still fails, email hello@littleearsaudio.com with the address you used at checkout and we'll send a fresh link, usually the same day.

Each story in a bundle is its own MP3 with its own link and its own activity sheet, so you can load them one at a time or all together. Every story announces its title at the start, so your child always knows what's playing.

A standard MP3 with no copy protection, plus a printable activity sheet (PDF) for every catalog story. Stories run 3 to 10 minutes and are a few megabytes each; the exact size is on the product page. The title is written into the file, so it shows correctly in the tonies and Yoto apps.

No. Your download page keeps working, and signed-in customers can re-download from their library any time.

We occasionally re-record or remaster a story. Your download link always serves the latest version at no charge; just download it again and replace the old file on your Creative Tonie or card.

Every catalog story has one. It's the "Printable activity PDF" button on your download page, a link in your download email, and a Download PDF button in your library. Personalized stories are audio-only at checkout; see the personalized section below.

Not yet. Download the MP3 and play it in any audio app, or load it onto a Creative Tonie or Yoto card.

Open the tonies® app, tap your Creative Tonie, tap the upload icon and choose the MP3. Pinch a Toniebox ear to sync, then set the Tonie on the box. Read the setup guide →

Make a playlist at my.yotoplay.com, upload the MP3s, then in the Yoto app choose Link to a Card and slide in a blank Make Your Own card. Read the setup guide →

No. Only Creative Tonies (the paintable blank figures) accept your own audio. Story Tonies are locked to the content they ship with.

Yes, a blank Make Your Own card. One comes with every Yoto Player, and packs of blanks are sold by Yoto.

A Creative Tonie holds 90 minutes. A Make Your Own card holds up to 100 tracks or 500 MB. Our stories run 3 to 10 minutes, so a whole bundle fits on one figure or card with room to spare.

Yes. MP3s play in Files, Apple Music, Google Drive, or any audio app. AirPlay, Bluetooth, or cast to any speaker. A USB stick works in most cars. Read the setup guide →

Little Ears Audio is the seller, so the charge shows as Little Ears Audio on your statement. Payments are processed securely for us by Stripe.

You get an emailed receipt as soon as the payment goes through. If you can't find it, email hello@littleearsaudio.com and we'll resend it.

Major credit and debit cards, plus the wallets your device offers, such as Apple Pay and Google Pay. Prices are in US dollars, and any tax required by law is added before you pay.

No. Guest checkout is fine. An account just makes it easier to re-download past purchases.

Email hello@littleearsaudio.com from the address you meant to use and tell us the one you typed. We'll move the downloads over.

A 30-day happiness guarantee on every standard story and bundle. If it isn't right for your family, ask within 30 days of your order and we'll refund it. No forms, no explanation needed. Full refund policy →

Email hello@littleearsaudio.com with the email you used at checkout and we'll take care of it. Refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank.

Just email us. We'll refund the story that didn't land so you can pick a different one.

They're made to order, so they're non-refundable once delivered. But if anything is wrong, a misspelled name, a missing detail, a technical glitch, we'll fix or remake it free.

Cancel any time from Account → Membership → Manage billing. Renewals stop immediately and you keep access until the end of the paid period. Refunds on membership charges are handled case by case within the same 30-day window.

Your story is delivered by email in less than 24 hours.

Your child's name, age and pronouns; siblings, friends and a pet by name; hobbies and favorite things; a lesson or theme; extra details; the type of adventure; the story length; and the narrator's voice. Build a story →

We use favorites as inspiration for the theme, but every character in the story is original. We never reproduce branded or trademarked characters.

Our narrators are professional AI voices. Every script is created for your child and checked by a person before it is recorded.

Yes. After you fill in the form you'll see a short written preview of the story. Refine it as many times as you like before checkout.

Email hello@littleearsaudio.com and tell us what to fix. We'll correct or remake it at no charge.

Not at checkout; personalized orders are audio-only. We send a matching printable by email after your story is delivered.

Four brand-new stories every month, delivered to your inbox and saved to your library, plus the matching printable activity sheets and member pricing on the rest of the catalog. $9.99 a month or $99 a year. See the Club →

Yes. Every story you've received is yours to keep.

Account → Membership → Manage billing opens your billing portal, where you can update your card, view invoices, or cancel. Canceling stops future renewals; you keep access until the end of the current period.

The card is retried automatically. Update your card under Manage billing and the retry will go through.

Ages 2 to 10, with an age band on every story. Sleep stories skew younger (2 to 6); adventures, mysteries and history run roughly 4 to 9.

Most run 3 to 10 minutes; the two bundles run 13 and 17 minutes. Runtime is on every product page. Short on purpose: they fit a bedtime, a car ride, or a Creative Tonie with room to spare.

No. Even the Halloween hunt is silly, not scary. If a story has a tense moment, the product page says so.

AI voices. I pick the one that fits each story. Nothing goes out until my own three kids have heard it.

No. Little Ears Audio is an independent studio. We make original audio that works on Creative Tonies and Yoto cards. We're not affiliated with Tonies® or Yoto®.

Yes. Your purchase is for your household: load it on as many of your own Tonies, cards, phones and speakers as you like.

We don't have gift cards yet. Email hello@littleearsaudio.com and we'll arrange a gift order by hand. Your license covers your own household's devices; if grandparents want a copy for their own Toniebox, a gift order is the way to do it.

Our standard license is for personal, household use. Email us about classroom use and we'll work something out.

Yes. Tell us what your child is into at hello@littleearsaudio.com. Requests shape what we record next.

Use Continue with Google, or your email and password. Forgot your password? Use the link on the sign-in page and we'll email a reset link.

Purchases made while signed in appear in your library automatically. If you checked out as a guest, email us and we'll attach the order to your account.

Not from the site yet. Email hello@littleearsaudio.com from your current address and tell us the new one.

Every marketing email has an unsubscribe link at the bottom. You'll still get order and download emails for things you buy.

Email hello@littleearsaudio.com. We'll confirm and complete the request within 30 days. Stories you've already downloaded stay yours. Privacy policy →

No. Accounts are for parents. If you order a personalized story, we use your child's first name and the details you give only to make that file, keep them up to 12 months in case you need a remake, then delete them.